Frequently Asked Questions
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It doesn’t matter as once you click the link in the email that is sent to you you’ll have the chance to log into the Star Citizen account you want the ship/item on. Once you log in after clicking the link you will have the ship/item with you in the hangar.
Yes! We only need an active email address to deliver your ship/item.
Star Citizen is still in the alpha phase and many ships have not been released into the game yet. So if the ship that you’ve purchased is not flight ready (released in the PU), you will receive a “loaner ship” that you can use until your ship becomes available. Please find a list describing what loaner ship you will receive here.
You may have received a ship/item that was purchased years ago. The hangar is sorted by date, with the newest items first, so your new ship could be towards the later pages of your hangar.
Not all ships and vehicles we sell are flyable right now and instead you will receive a loaner ship or multiple ships in-game until the work on that ship or vehicle is completed. You can check the exact loaner ships here: https://support.robertsspaceindustries.com/hc/en-us/articles/360003093114-Loaner-Ship-Matrix
When it comes to other items like legacy paints or old equipment items, those might also be not in the game yet and will be added at a later date by CIG.
If your ship is not flyable in the ‘verse yet and still in development, then RSI will give you a “loaner ship” that you can use to play the game while your ship is developed.
An upgrade usually does not come with "insurance". If you apply an upgrade, the upgraded ship will keep the insurance from the base ship. So if your ship has LTI and you are using the upgrade, the upgraded ship will still have LTI. Likewise if your ship has 6 months insurance after using the upgrade, the upgraded ship will still have 6 months insurance.
Yes, you can. The Upgrade/CCU can be safely kept in your hangar and does not need to be used immediately.
It is perfectly legal to buy a ship/item from us! RSI has introduced the “Gift button” for this very purpose, to be able to transfer ships between accounts / players. In addition, the ships are not generated from "nothing", but we buy the item / ship / upgrade just like you in the RSI webstore. Please note that RSI has a hands off approach with the grey market and will not help you if you buy from an unreputable seller. Common sense is required here. There are - as everywhere - black sheep who sell things from hacked or stolen accounts. This is where the old saying comes into play: "If it’s too good to be true, it probably is". If something is offered by an unknown (new) dealer at a price that is far too low, then you should weigh the risk for yourself before buying something like that. At Galactic Merchant we aim to offer our products at competitive pricing while still maintaining our reputation and service. So if you’re ever unsure, please contact us!
To be able to play SC, you will need a game package which includes Squadron 42 and Star Citizen(Squadron 42 is the single player game and Star Citizen is the multiplayer game). You can either buy a game pack directly on the RSI page (but you can no longer buy Squadron 42 and Star Citizen in the same package). You can also contact us and we can advise you as to what packages we have in stock.
LTI = Lifetime Insurance. This is the most desirable insurance because you don't have to worry about having to have your ship insured against “destruction” later in the game as your ship will have insurance forever and it is hard to get this kind of insurance. The IAE insurance is a special 10 year insurance available on certain ships from the anniversary sale. All other insurance variants always have the years or months indicated. Important: Insurance only will matter when the game fully releases and insurance does not matter during the Alpha.
Full information regarding insurance can be found here
The highest level of insurance always carries over. In the case of having LTI with other insurances, your ship will have LTI. You can not have more than “lifetime insurance”. Please see this support article from RSI: https://support.robertsspaceindustries.com/hc/en-us/articles/115010056848
Generally, the ship / item will be in your mailbox within a very short time after you get the message. However there seems to be delays on the server side occasionally. Many mail providers see the RSI “gifting mail” as SPAM so please also have a look at the SPAM folder. In the rarest of cases, the mail provider blocks the RSI mail through its global SPAM filter. If this happens, please send a short message, then we will send the "gifting link" either to an alternative email or via ebay message - it always works.
It is not a problem on our end but BEWARE: please make sure that you are logged into the correct account that you want your purchase on before you click on the “gifting link”. To do this, please open another tab in the same browser session and check what account you’re logged into on robertspaceindustries.com. To be extra safe, you can log out of all accounts or open the link in an incognito tab.
Yes, this can be easily done. Just forward the “gifting email/link” to the person that you are giving the ship/item to. Please make sure to not click on the link. If you want to be extra safe, please open another tab in the same browser session and log out of your robertspaceindustries.com account.
No, once you accept a digital item onto your RSI account by clicking the gifting link, it becomes permanently bound to your account. This process is a limitation of the Star Citizen system and is irreversible. We recommend carefully reviewing your order and confirming the intended recipient before accepting any gifted items.
No, once you accept a digital item onto your RSI account by clicking the gifting link, it becomes permanently bound to your account. This process is a limitation of the Star Citizen system and is irreversible. We recommend carefully reviewing your order and confirming the intended recipient before accepting any gifted items.
There isn’t a difference in the game. For example a Concept Sabre and a ccu’d Sabre are the same in the universe. The difference comes in cosmetics. Concept ships are rarer as they only are sold once and they usually come with a few extra hangar flairs. Additionally if you want to “melt” a concept ship, you can buy it back from your buyback list at any time. This is not possible with an “upgraded” ship as you will only be able to buy back the base ship that was upgraded. When you see ships and vehicles tagged as 'CCU'ed,' this means they're built using warbond upgrades which were purchased at a discount. This results in a lower 'melt' value (the amount of RSI credits you'd get if you exchanged the item) compared to the current retail price. However, don't worry, this doesn't affect the item's upgrade value at all. The upgrade value remains equal to the item's full retail price on the RSI store. This means you can go ahead and upgrade as if it were at full retail value. But, be aware, if you decide to swap the item for RSI credits, you'll get back less than the retail value due to the lower melt value. We should note that we can't approve refunds based on the melt value of CCU'ed items being less than the retail price. Essentially, the CCU'ed ships and vehicles we sell are intended to be kept or upgraded, not traded in for RSI credits. If you choose to do so, that's at your own risk."